Last One Mile Co., Ltd.
Last One Mile Co., Ltd. provides a diverse range of services through its in-house call center and service operations. The company specializes in offering services such as sales support, contract handling for various utilities during the transition to a new residence, comprehensive services under the “Marutto Series,” support for tenant move-outs and renewals for real estate companies, call center outsourcing for reservations and inquiries, consulting services for improving property value and vacancy prevention, sales of business services like Wi-Fi for retail establishments, business phones, and multifunction printers, as well as revenue enhancement support services utilizing customer data. The core focus of Last One Mile’s business model revolves around providing the best services, targeting the right timing, and utilizing optimal methods.
- Best Services: Last One Mile strives to meet the evolving needs of customers by offering a wide range of high-quality services. With a customer-centric approach, the company aims to provide solutions that surpass existing service offerings in the market. Last One Mile focuses primarily on delivering convenient and efficient services in the field of living infrastructure, including electricity and gas, as well as other essential services that customers require.
- Right Timing: Recognizing the challenges customers face during significant life events, Last One Mile leverages strategic collaborations with various partners to ensure timely assistance. By understanding the specific needs of customers and actively engaging with real estate agents, moving companies, and other relevant businesses, Last One Mile aims to be there when customers require support the most. This approach enables the company to provide a seamless experience during transitional periods.
- Optimal Methods: Last One Mile adopts effective communication methods to deliver services in the most efficient and convenient manner possible. Through the use of digital marketing, field sales, and various communication tools, such as LINE and SMS, Last One Mile enhances accessibility for customers. These methods not only improve customer convenience but also increase sales productivity, ensuring that customers can choose the most suitable options based on their preferences.
Last One Mile’s business model can be further explained as follows:
a. Last One Mile Business: The core of Last One Mile’s operations lies in addressing the complexities associated with residential relocations. The company recognizes the diverse challenges customers face when moving, including selecting moving companies, completing administrative procedures, and updating personal information. Last One Mile provides comprehensive services that streamline the entire relocation process. Additionally, the company offers essential living infrastructure services, such as electricity and gas, as well as other services that customers require during new life events.
b. Business Model Features: Last One Mile’s unique strength stems from its position as both a service provider and a service vendor. This dual role enables the company to understand customer needs from multiple perspectives. By directly communicating with customers, Last One Mile gains valuable insights into their preferences and requirements. These insights are then used to refine and enhance the services provided, ensuring the delivery of exceptional solutions that meet customers’ expectations. Last One Mile also leverages its extensive network of partner companies to capture the right timing for customer needs effectively.
c. In-House Service “Marutto Series”: Last One Mile offers in-house services alongside external service providers to provide a comprehensive and seamless experience to customers. By consolidating various procedures and services into a single package, Last One Mile simplifies the process for customers, reducing the complexities associated with managing multiple tasks during significant life events. The “Marutto Series” enables customers to access a range of services conveniently and enjoy the benefits of streamlined processes and potential cost savings.
In summary, Last One Mile Co., Ltd. is committed to delivering exceptional services to customers. Through its business model, which emphasizes providing the best services, targeting the right timing, and utilizing optimal methods, Last One Mile aims to exceed customer expectations during critical life events. By focusing on convenience, efficiency, and a customer-centric approach, Last One Mile is well-positioned to cater to customer needs and achieve sustainable growth in the market.